Privacy Policy
At Exceedra Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Data Minimization
We only collect data that's necessary for our services
Security First
Your data is protected with industry-leading security measures
User Control
You have full control over your personal information
Transparency
We're clear about how we collect and use your data
1. Introduction
Welcome to Exceedra Solutions's Privacy Policy. This policy describes how we collect, use, and protect your personal information when you use our property management services, visit our website, or interact with us in any way.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.
By using our Airbnb property management services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
Personal Information
- Name and contact information (email address, phone number, mailing address)
- Billing information (credit card details, billing address)
- Account credentials (username, password)
- Property information (address, property type, rental details)
- Communications with us (emails, chat logs, guest support interactions)
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on site)
- Location data (country, region, city based on IP address)
- Cookies and similar tracking technologies
Information from Third Parties
- Booking platforms (Airbnb, VRBO, Booking.com data when you connect accounts)
- Payment processors (booking and payout confirmations)
- Analytics providers (property performance statistics)
3. How We Use Your Information
We use the information we collect for various purposes:
Service Delivery
- Provide, maintain, and improve our property management services
- Process bookings, payments, and send related information
- Respond to host and guest inquiries, questions, and support requests
- Send you property performance reports, updates, and support messages
Communication
- Send promotional communications about new property management features and services
- Provide you with hospitality industry news and information we think will interest you
- Contact you about your property or booking transactions
Analytics and Improvement
- Monitor and analyze trends, usage, and activities
- Personalize and improve your experience
- Test and develop new features and services
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Our Security Measures Include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication procedures
- Employee training on data protection
- Incident response and breach notification procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have certain rights regarding your personal information:
Right to Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Data Portability
Receive your data in a structured format
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Exceedra Solutions Privacy Team
Email: privacy@exceedrasolutions.com
Phone: +1 365 801 0080
Address: Miami, FL & New York, NY
For general support inquiries, please visit our Contact page.
International Users
Exceedra Solutions complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents.
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.